FAQs

  1. Can I recharge & discharge at the same time?

Yes, you can. 


  1. How long does it take to charge?

3 hrs - BPE 2.5 kWh

5 hrs - BPE extended or BPE XP 3.6 kWh


  1. How long does it charge off solar?

Dependent on amount of panels put max.


Max can connect is 780 W = 5-8 hr recharge time dependent on sun conditions


  1. Delivery?

Free within US/Canada


  1. Returns? 

Can return within 30 days for a full refund, must be in like-new, unused condition. 


5% restocking fee + return shipping. 


  1. Do you have a warranty?

6 months commercial warranty + 1 year standard warranty - on everything

2 years or 500 cycles


  1. How long will it last?

Reference blog post + run time thing + reach out for specific questions. 


  1. Can I leave it outside?

Yes, like anything else, bring indoors, but IP54 rated (weatherproof).


  1. How long can you leave it without charging?

In storage mode with everything off and fully charged, leave up to 3 months. Longer periods of time can be achieved, but need to top up to maintain battery health.


  1. How safe is the battery chemistry?

Link to myths. 


We use the safest chemistry available for lithium ion. Sophisticated BMS to prevent accidents/issues before they come up. 


  1. What is the maintenance like?

No maintenance required. But if using in dusty locations, we recommend using our vent filters. 


  1. Typical ROI/lifespan?

Depending on the model, 2500-3000 cycles (depending on model). Each cycle is a complete charge and discarhge. Dependent on usage. We find that typically lasts anywhere from 8-20 years. After those cycles, the product is not obsolete, may have reduced performance (operating at < 80%).


The typical pay back period is roughly 2 years, compared against generators + 3x/week.

13. How does the product compare against a generator?


Can be used indoors or outdoors.

Quiet

No fuel/maintenance

No fumes/safer

Lighter

Easier to use

Lower cost over the life of a product (3-5 years for generator)


  1. What kind fo applications can this be used for?

Construction

Railway

Transit

Mining

Marine

Military

Events

Emergency Response

Backup Power


  1. Can this be used to automatically power a circuit when the power goes out?

Yes, speak to our team re: the automatic transfer switch installation. 


  1. Do you have any smaller or bigger units? 

Yes, we do offer custom power solutions. Reach out to our team.

Industrial Portable Power
  • Batt Pack Energy | 3kW
  • Batt Pack Pro | 5kW
  • Batt Pack Jupiter | 7kW
  • Batt Pack Spark | 24kW

Batt Pack Energy | 3kW

How long does the Batt Pack Energy last on a single charge?

The duration depends on the power draw of your devices. Please refer to the detailed run times table in the user manual for estimates based on common appliances and tools.

Can I use the Batt Pack Energy to power my home during an outage?

Yes, the Batt Pack Energy can be used as a backup power source for essential appliances during power outages. However, it is recommended to manage your power consumption to extend the battery life.

Is the Batt Pack Energy waterproof?

While the Batt Pack Energy is designed to withstand rain and moisture, it is not fully waterproof. Avoid submerging the unit in water or exposing it to excessive moisture to prevent damage.

How do I recharge the Batt Pack Energy?

You can recharge the Batt Pack Energy using three methods: solar panels (up to 1,600W), grid power (1,200W), or a vehicle alternator (up to 700W with the fast vehicle charger accessory).

What is the warranty on the Batt Pack Energy?

The Batt Pack Energy comes with a comprehensive warranty. If any defects occur due to manufacturing issues, we will repair or replace the unit free of charge. Please contact our support team for more information.

Can I connect multiple Batt Pack Energy units together?

No, the Batt Pack Energy is designed as a standalone unit and cannot be connected in series or parallel with other units. For higher power requirements, please consider our larger Batt Pack Pro model.

Batt Pack Pro | 5kW

What is the difference between the Batt Pack Energy and the Batt Pack Pro?

The Batt Pack Pro offers higher continuous power (5,000W vs 3,000W), more energy capacity (5.1kWh vs 2.5kWh), and a higher solar input power (5,500W vs 1,600W) compared to the Batt Pack Energy. It is designed for more demanding professional applications.

Can I use the Batt Pack Pro to power my RV?

Yes, the Batt Pack Pro is an excellent choice for powering RV appliances such as air conditioners, refrigerators, and microwaves. However, it is essential to manage your power consumption to optimize the battery life.

How long does it take to charge the Batt Pack Pro using solar panels?

The charging time depends on the wattage of your solar panels and the amount of sunlight available. With the maximum solar input of 5,500W, the Batt Pack Pro can be fully charged in about 1 hour under optimal conditions.

Can I leave the Batt Pack Pro plugged in all the time?

Yes, you can keep the Batt Pack Pro plugged in when not in use. The built-in battery management system will optimize the charging process and prevent overcharging, ensuring the longevity of the battery.

What type of batteries does the Batt Pack Pro use?

The Batt Pack Pro uses state-of-the-art Lithium Iron Phosphate (LiFePO4) batteries, which are known for their safety, stability, and long lifespan. LiFePO4 batteries also have a higher power density compared to other lithium-ion chemistries.

Does the Batt Pack Pro come with a warranty?

Yes, the Batt Pack Pro is backed by our comprehensive warranty. In the event of a manufacturing defect, we will repair or replace your unit free of charge. Please reach out to our support team for more information on our warranty policy.

Batt Pack Jupiter | 7kW

Can the Batt Pack Jupiter power multiple pieces of heavy-duty equipment simultaneously?

Yes, with its robust 7,000W continuous power output and 12,000W surge capacity, the Batt Pack Jupiter can easily handle the demands of powering multiple pieces of heavy-duty equipment at the same time. This makes it an ideal solution for construction sites, industrial facilities, and other applications where reliable, high-power performance is essential.

How does the Batt Pack Jupiter handle extreme temperatures on job sites?

The Batt Pack Jupiter is designed to withstand harsh environments and extreme temperatures. With an operating temperature range of -20°C to 45°C (-4°F to 113°F), it can handle both cold and hot conditions commonly found on commercial and industrial job sites. The advanced lithium ion battery technology and thermal management system ensure optimal performance and safety in these challenging environments.

Is the Batt Pack Jupiter compatible with existing solar panel arrays on our job site?

Yes, the Batt Pack Jupiter can be easily integrated with existing solar panel arrays on your job site. With a maximum solar input of 800W and an MPPT voltage range of 60V DC, it can efficiently charge from a wide range of solar panel configurations. This allows you to maximize your renewable energy usage and further reduce your reliance on fossil fuels.

How does the Batt Pack Jupiter compare to diesel generators in terms of maintenance costs?

The Batt Pack Jupiter offers significant savings on maintenance costs compared to diesel generators. With no fuel, oil, or spark plugs to replace, and no regular engine maintenance required, the Batt Pack Jupiter substantially reduces the time and money spent on upkeep. This translates to lower overall operating costs and increased productivity for your commercial or industrial application.

What kind of warranty and support does the Batt Pack Jupiter come with?

At Hybrid Power Solutions, we stand behind the quality and reliability of our products. The Batt Pack Jupiter comes with a comprehensive warranty that covers defects in materials and workmanship. In the event of any issues, our dedicated support team is ready to assist you with troubleshooting, repairs, or replacements, ensuring minimal downtime for your commercial or industrial operation.

How does the Batt Pack Jupiter's return on investment compare to traditional generators?

The Batt Pack Jupiter offers a compelling return on investment for commercial and industrial users. By eliminating fuel costs, reducing maintenance expenses, and enabling more efficient power usage, the Batt Pack Jupiter can pay for itself in a relatively short timeframe. When paired with solar panels or wind turbines, the cost savings and environmental benefits are even greater, making it a smart long-term investment for any business looking to reduce its operating costs and carbon footprint.

Batt Pack Spark | 24kW

How does the Batt Pack Spark 24kW's power output compare to diesel generators of a similar size?

The Batt Pack Spark 24kW offers a continuous power output of 24kW, which is comparable to a 30-40kW diesel generator. However, the Batt Pack Spark 24kW's advanced lithium ion technology allows for a much higher surge capacity of 48kW, enabling it to handle even the most demanding power needs with ease.

Can the Batt Pack Spark 24kW be used in conjunction with our existing power infrastructure?

Yes, the Batt Pack Spark 24kW is designed to integrate seamlessly with your existing power infrastructure. It can be connected to your main electrical panel, providing backup power during outages or supplementing your grid power during peak demand periods. The system's intelligent power management ensures smooth transitions and optimal performance.

How does the Batt Pack Spark 24kW help our business reduce its carbon footprint?

By replacing diesel generators with the Batt Pack Spark 24kW, your business can significantly reduce its carbon emissions. The system's compatibility with renewable energy sources, such as solar panels and wind turbines, allows you to maximize your use of clean energy, further reducing your environmental impact. Additionally, the Batt Pack Spark 24kW's efficient lithium ion technology minimizes energy waste, contributing to a greener operation.

What kind of maintenance does the Batt Pack Spark 24kW require?

One of the key advantages of the Batt Pack Spark 24kW is its minimal maintenance requirements. Unlike diesel generators, there are no regular oil changes, filter replacements, or spark plug services needed. The advanced battery management system ensures optimal performance and longevity, with built-in protections against overcharging, deep discharge, and extreme temperatures. Annual inspections and cleaning are recommended to ensure peak performance.

Can the Batt Pack Spark 24kW be remotely monitored and controlled?

Yes, the Batt Pack Spark 24kW comes with advanced remote monitoring and control capabilities. Through the included web-based interface and mobile app, you can monitor the system's performance, battery status, and energy usage in real-time from anywhere with an internet connection. You can also set custom alerts, schedule charging times, and adjust power settings remotely, giving you complete control over your power system.

What kind of support and warranty does the Batt Pack Spark 24kW come with?

At Hybrid Power Solutions, we are committed to providing exceptional support and service for our customers. The Batt Pack Spark 24kW comes with a comprehensive warranty that covers defects in materials and workmanship. Our experienced technical support team is available to assist you with installation, troubleshooting, and any other questions you may have. We also offer customized training and maintenance plans to ensure your system operates at peak performance throughout its lifespan.

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