Privacy Policy

At Hybrid Power Solutions Inc. (referred to as “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.

1. What Personal Information We Collect

We collect the following categories of personal information:

• Identifiers: Name, contact details (e.g., email address, phone number), account information.
• Contact Information: Address, phone numbers, email.
• Commercial Information: Transaction history, payment information, purchase history.
• Technical Information: IP address, browsing history, cookies, and similar information collected when you interact with our website.
• Geolocation Data: Device location data.

We collect this information when you interact with us online, contact customer support, participate in surveys or contests, or purchase products/services.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

• To provide you with products and services.
• To manage your account and respond to inquiries.
• To communicate with you regarding updates, offers, or news that may be of interest to you.
• To monitor and improve our website and services.
• To fulfill legal obligations, including compliance with applicable laws.

3. Consent and Withdrawal

By interacting with our website or services, you consent to the collection and use of your personal information as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal and contractual restrictions. If you wish to withdraw your consent, please contact us using the details below.

4. Access and Correction Rights

Under Canadian law, you have the right to request access to the personal information we hold about you. If any of your personal information is inaccurate or incomplete, you may request a correction. To exercise these rights, please contact our Privacy Officer at the contact details provided below.

5. Disclosure of Personal Information

We may share your personal information with trusted third-party service providers for the purpose of fulfilling our contractual obligations, processing transactions, or improving our services. We do not sell or rent your personal information to third parties.

We may disclose personal information to:

• Service providers that assist with payment processing, marketing, and analytics.
• Legal authorities when required by law.
• In cases of business transfers, such as mergers or acquisitions.

6. Cross-Border Transfers

Your personal information may be transferred and stored in jurisdictions outside of Canada. If this occurs, we will ensure that appropriate safeguards are in place to protect your privacy rights under PIPEDA.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, we will securely delete or anonymize your data.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies may collect data such as your browsing history, device information, and location. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

9. Your Privacy Rights in Canada

Under PIPEDA, you have the right to:

• Request access to your personal information.
• Request corrections to any inaccuracies in your personal information.
• Request the deletion of your personal information (subject to legal requirements).
• Withdraw your consent to the processing of your personal information.

If you have any concerns or wish to exercise your rights, please contact our Privacy Officer at the details provided below.

10. Contact Information

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Privacy Officer
Hybrid Power Solutions Inc.
288 Judson St #5, Etobicoke, ON M8Z 5T6
Email: info@hybridps.ca

You may also file a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated.

11. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The revised policy will be posted on our website with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.