Shipping & Returns

Shipping:


All of our Batt Pack (Energy, XP and Jupiter) and Power Tower products ship for free within Canada and the U.S. Once your order is shipped, you will receive a tracking number to track your order. Please note, shipping Lithium-ion batteries sometimes requires special shipping routes which may result in delays upwards of 4 weeks. You will be given an accurate shipping date after your order has shipped.

Accessories ship for free if added to any Power Tower or Batt Pack order. Otherwise, please find the most up to date shipping rates at checkout. 

For international shipping, please reach out to our sales team at sales@hybridps.ca.

All of our products are manufactured and shipped from our Mississauga, Ontario office. If you would rather pick-up your order in person, please indicate this at checkout and we will be happy to meet you. We do also offer free local delivery if you live within the GTA. 


Returns:


Our return policy on unused and unopened products lasts 30 days. If 30 days have gone by since receiving your purchase, unfortunately we may not be able to offer you a refund or exchange.

We do offer a 2 year warranty on all of our Batt Pack and Power Tower units in the event of a malfunction / error. Please refer to your product specific warranty for more information.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Custom orders are not eligible for return. If you have questions about your order, and if you are wondering if it's able to be returned, please reach out to us at sales@hybridps.ca.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few business days depending on your bank. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@hybridps.ca.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@hybridps.ca and send your item to: 3289 Lenworth Drive, Unit D-1, Mississauga, ON, L4X 2H1, Canada.

Shipping
To return your product, you should mail or drop off your product to: 3289 Lenworth Drive, Unit D-1, Mississauga, ON, L4X 2H1, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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